Refund Policy

At RX GLEAM, we prioritize your satisfaction and well-being. We recognize that circumstances vary, and we want to ensure you feel confident in your healthcare decisions. Due to the personalized nature of prescription medications and telehealth consultations, we are unable to process returns on dispensed products. However, your experience matters deeply to us, and we are committed to addressing any concerns you may have.

Our Commitment to You

If your treatment does not align with your expectations, or if you encounter any issues with your order, we strongly encourage you to reach out to our Care Team. We believe in working collaboratively with our patients to find appropriate solutions. Whether it's adjusting your treatment plan, addressing shipping concerns, or simply answering your questions, we're here to support your wellness journey every step of the way.

Subscription Management

You maintain full control over your subscription at all times. You may pause, modify, or cancel your subscription through your patient portal or by contacting our support team. We process cancellation requests promptly, and you will not be charged for future subscription periods once your cancellation is confirmed. Please note that cancellation requests must be submitted before your next billing cycle to avoid charges for the upcoming period.

Exceptional Circumstances

We evaluate refund requests on a case-by-case basis for exceptional circumstances, including but not limited to:

• Orders that were damaged during shipping
• Incorrect medications dispensed
• Medical determination that treatment should be discontinued
• Significant delays in order fulfillment beyond reasonable expectations

In such cases, please contact our Care Team within 15 days of receiving your order, and we will work diligently to resolve the matter to your satisfaction.

How to Contact Us

Your feedback is invaluable to us, and we genuinely appreciate every opportunity to improve your experience. If you have questions, concerns, or would like to discuss your treatment options, please don't hesitate to reach out.